FAQs: Policy changes

When can I change my car insurance policy?

At any time! Call 1-855-ELEPHANT and we can help with advice and make the changes to your existing policy.

How can I make changes to my policy?

Making changes to your auto insurance policy shouldn’t be a hassle. With Elephant, updating your coverages, deductibles, and limits is quick and easy. Simply call one of our friendly, knowledgeable customer service representatives to make changes to your auto insurance policy at 1-855-ELEPHANT.

No matter how your auto insurance needs may change, Elephant is here for you. Whether you update your coverage limits or your payment method, we make managing your auto insurance policy simple and convenient.

How quickly do changes I make go into effect?

If you make a change to your policy, the change can be effective within 24 hours, or you can select the effective date. There are certain restrictions that may apply to some changes, therefore please call us at 1-855-ELEPHANT for further assistance.

How do I add or change a driver?

You can add or subtract cars or drivers from your auto insurance policy at any time in just a few minutes. The same is true if you should need to update your contact or billing information.

Simply call 1-855-ELEPHANT and we can make changes to your auto insurance policy as often as you need.

How can I add or delete a vehicle from my insurance policy?

Did you just buy a new car? Did one of the drivers on your policy move out? Did you get married and want to combine coverage? Whatever the case may be, you’ll need to make changes to the cars listed on your auto insurance policy. By calling 1-855-ELEPHANT, our representatives can take care of this for you in a matter of minutes!

How do I update my address or other contact information?

Making changes to your auto insurance policy is fast, easy and convenient. It usually takes about 24 hours to process changes and implement these updates to your account. Please contact our friendly and knowledgeable staff at 1-855-ELEPHANT and they will assist you with any questions.

How do I renew my auto insurance policy?

Automatic renewal is just one of the many ways Elephant makes auto insurance easy. We know everyone is so busy these days and renewing your auto insurance policy can easily slip your mind. That’s why Elephant can take care of this for you. We will notify you prior to your renewal date, and if we don’t hear from you, we’ll automatically renew your policy for the next term.

In the renewal notification, we will provide details of any changes to your policy. Your renewal payment will be taken prior to the start of your new policy term to guarantee that your payment is processed on time and that there won’t be any gaps in your auto insurance coverage. Elephant will always send you a reminder before we withdraw payment from your account.

When we renew your policy, we’ll use your current method of payment to automatically withdraw your fee. If you want to change your payment method, please call one of our representatives at 1-855-ELEPHANT, and they will happily assist you with this change. The update will go into effect in time for your next payment.

How do I cancel my auto insurance policy?

Although we never want our customers to cancel their auto insurance policies with Elephant, we understand that things happen and circumstances can prevent you from maintaining your policy. Whatever the reason, Elephant makes it simple to cancel your auto insurance policy.

If you need to cancel your auto insurance policy, simply call our customer service center at 1-855-ELEPHANT. Our representatives are here for you. If you need to cancel your policy, they will gladly assist you through the necessary steps.

If you’re moving to a state where Elephant doesn’t provide service yet, contact our customer service representatives for our suggestions on dependable auto insurance companies.

If you do have to cancel your auto insurance, we hope to see you again in the future.