FAQs: Policy changes

When and how can I change my car insurance policy?

At any time! Making changes to your policy shouldn’t be difficult. You can login to your portal to make most changes to your policy.

  • Change your coverage
  • Add or remove vehicles
  • Update your payment  or contact information

How quickly do changes I make go into effect?

If you make a change to your policy, the change will be effective within 24 hours from the date that you select.

How do I add or change a driver or vehicle?

You can update your vehicles or add drivers to your policy at any time by accessing your policy on our portal. If you would like to remove a driver, please call us at 1-855-ELEPHANT.

How do I change my payment date or method?

You can change your payment method or date at any time on our portal.

How do I renew my policy?

Great news, you don’t have to do anything! Your policy will automatically renew every 12 months. We’ll send your updated renewal documents and billing information prior to your renewal date.

Elephant will always send you a reminder before we withdraw payment from your account. If you want to change your payment method before your policy renews, you can update it at myElephant.