The Story of Elephant

Why choose Elephant Insurance?

  • We’re transparent with our customers and develop tools around their needs.

  • We offer discounts where it makes sense—and when our customers deserve them.

  • With 24/7 online policy access and digital support, we aim to be as accessible as possible.

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Did you know...?

  • Elephant Insurance’s Diminishing Deductible feature enables customers to earn $50-$100 off their collision deductible each year they go without getting into an accident.

  • Customers can save up to 20% for multi-vehicle, paperless bills just by getting a quote online.

  • Elephant is part of Admiral Group plc, one of the largest insurers in the U.K. with a presence in eight countries.

Our Business Model

Elephant is a little different. We make insurance affordable and strive to empower confident choices. This means removing complication and providing guidance so customers understand their options. But it also means developing tools and technology around their needs. With flexible payment options, easy online account access, and a supportive team of insurance experts, Elephant is committed to helping our customers feel in control of their coverages.

Policyholders can benefit from a range of customer-centric coverages. For example, our Coverage Counselor tool helps customers better understand coverage options. And our simple, straightforward Guided Quote process evolves around customer feedback. With policies available in eight states—GA, IL, IN, OH, MD, TN, TX, and VA—we’re working to grow our footprint. Plus, Elephant is accredited with the Better Business Bureau with an A+ rating.

Our Culture

"People who like what they do, do it better."

-Henry Engelhardt

Elephant Insurance
Founder and Chairman
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A Great Place to Work

Awards

Elephant is big enough to matter but small enough to care. Headquartered in Richmond, Virginia, Elephant has been voted a Richmond Times-Dispatch Top Workplace for [X] years. Founded in 2009, Elephant is part of Admiral Group plc, a FTSE 100 company and one of the largest insurers in the UK. With more than 20 years of experience in the auto insurance industry, Admiral boasts 11 brands and more than six million customers worldwide.
top place to work ribbon 2014 top place to work ribbon 2015 top place to work ribbon 2016 top place to work ribbon 2017 top place to work ribbon 2018
great place to work ribbon 2018 great place to work ribbon 2019 Style Weekly top place to work 2019

A Commitment to Diversity

Filing a claim is a pain, but our process makes it just a bit easier.

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Our Mission & Vision

  • 1.

    No Jargon

    We’re passionate about making insurance easier for everyone. Transparency is one of our core values ingrained in our staff and our communications. We regularly test our written communications with audiences outside the industry to ensure they make sense, and we grade our calls specifically for customer understanding. We pledge to always keep you informed so you can make the best decision for your needs.

  • 2.

    Fair Pricing, Great Value

    We’re committed to offering you a great rate. Unlike some of the bigger companies, we’re nimble enough to keep our prices competitive in the market. We’ll take the time to help you make the best coverage choices that fit your budget. But most importantly, we make sure that if the Herd runs into trouble, we’ll be able to protect it. Your payments make this possible – and we pledge to be responsible and efficient with every penny.​

  • 3.

    We will listen to your feedback

    We do our best to be different. Some of our larger competitors haven’t changed in decades – and it shows. We’re trying to change the industry by constantly trying to making things easy for our customers, every time. We will accomplish this by never allowing ourselves to be complacent with where we are, nor will we ignore any suggestion to improve. We pledge to follow up with our customers on all feedback we receive.​

  • 4.

    You're in the driver's seat

    Your time is just as valuable as your business. We’re committed to making any interaction with us quick, painless, and efficient. We are constantly improving our policy management tools and agent processes by measuring customer effort on all transactions. We pledge to make every interaction as easy as possible – and put you in control.​

  • 5.

    We will handle your claims quickly and with care

    There’s no avoiding the fact that having a claim presents a serious roadblock in your life, so we are focused on getting you back on the road as quickly as possible. We invest in our claims technology and efficiencies and seek to provide a modern, seamless experience. We’re focused on training our adjusters to be problem solvers and customer advocates. We pledge to treat your claim with the speed and care that we would our own.​

  • 6.

    We are a staff that cares

    We think most insurance companies are not like this – and that disappoints us. We never lose sight of why insurance exists: to protect people, give them a safety net to feel secure every day, and help them on some of the worst days of their lives. We pledge to only hire people who keep this in mind, hold them accountable for their customer centricity, and always make sure we’re a great place to work. We believe that people who like what they do, do it better. That’s why we’ve been consistently ranked as a top Greatest Place to Work® since we were founded.​

Our Involvement in the Community

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Take their words for it

A few reviews from happy customers.

Happy woman with glasses

Angela M.

Customer since 2013

Five Star Review

“I've been with Elephant for many years now and have had no bad experiences at all! Only great experiences and customer service!”

Confident man with glasses

Kevin D.

Customer since 2016

Five Star Review

“Your staff are exceptional! Doesn't matter whether it's an on-line chat or directly on the phone they're always courteous, helpful, and so easy to deal with.”

Smiling young professional woman

Natalie S.

Customer since 2015

Five Star Review

“Always good customer service, great rates. Best coverage for affordable insurance.”

Satisfied woman

Cathy G.

Customer since 2016

Five Star Review

“Elephant is a great affordable insurance company, it's easy to make changes online and if I have trouble the agents are very helpful!”

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Our Staff

Anna Mitchell

I love my job and the people I work with, so it makes it easy to come to work each day. Elephant is a talented, fun-loving group of people to work with and I am excited to see where our business takes us.”

Anna Mitchell

Financial Analyst

Jasmine Washington

There are always opportunities for growth at Elephant. It is a fun place to work, promotes cultural diversity and has the type of environment that allows everyone to be themselves no matter who they are.”

Jasmine Washington

Total Loss Coordinator in Claims

Marshall Smith

Elephant is the only place I have worked that fully harnesses the creativity and talents of their employees. The company actively makes efforts to make sure everyone’s happy, comfortable and collaborative.”

Marshall Smith

Front End Developer

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