Contact Elephant
To contact a specific department, please see below:
Sales
We are open (Eastern Time)
Monday – Friday: 8:00AM – 6:00PM
Saturday – Sunday: Closed
Customer Service
Manage your policy online anytime.
We are open (Eastern Time):
Monday – Friday: 8:00AM – 6:00PM
Saturday – Sunday: Closed
Claims
You can report your claim online at any time using our simple form.
For new claims, we are open (Eastern Time):
Monday-Friday: 8:00AM – 8:00PM
Saturday: 9:00AM – 5:30PM
You can report your claim during these hours by calling 844-937-5353.
For existing claims, we are open (Eastern Time):
Monday-Friday: 8:00AM-5:00PM
Claims Fax: 804-955-1722
Claims Email: Claims@elephant.com
Claims Mailing Address: PO Box 5205, Glen Allen, VA. 23058
Motorcycle
Email us
Send your general questions to customerservice@elephant.com. We’ll do our best to respond within 48 business hours.
Your security is important to us.
Please do not include personal or sensitive information in your email. Elephant works hard to protect your privacy. Read our Privacy & Security policy to learn more.
Write to us
Elephant Insurance
P.O. Box 5005
Glen Allen, VA 23058
Send a payment
Elephant Insurance
P.O. Box 715658
Philadelphia, PA 19171-5658
Advertising
If you work in advertising sales or have a sponsorship opportunity you would like us to consider; please send an e-mail with your request and contact information to advertising@elephant.com.