Customer tools

Tools to make managing your car insurance policy easy.

  • My policy

    Need a refresher? Review your info here.

    Review policy
  • Claims

    Just looking to file a claim? Start here.

    Make a claim
  • Roadside assistance

    Get the roadside help you need now.

Smart phones with the Elephant Insurance mobile app

Instantly access your Elephant auto insurance policy

Download the app:

Smart phones with the Elephant Insurance mobile app

Your information when you need it

guy in jacket with his phone

Access and modify your coverages from wherever you are.

  • Add or remove vehicles from your policy

  • Increase or decrease coverage limit amounts

Your online account is available 24/7, so you can take care of things when it matters most.


Elephant loyalty rewards

We strive to provide benefits to all members of our herd, from our newest members to our most loyal customers.

Rewards may be subject to eligibility and location — not all rewards are available in all states. To find out more, call us today or chat with an agent when you log in to your online account.

We'll help you file your claim every step of the way

Filing a claim is a pain, but our process makes it just a bit easier.

  • Submit claims with photos

  • Use our online claim process to get what you need in as little time as possible.

Start here

Pledges we live by

  • 1.

    No jargon, no complication

    We strive to keep car insurance simple, flexible, and fair—because transparency is one of our top priorities. It’s important to us that we make insurance easier to understand, which is why we regularly test our communications with audiences of non-insurance folks. We pledge to keep things jargon-free and to the point, so you can feel confident in your insurance choices.

  • 2.

    Fair pricing, great value

    Our customized pricing allows us to deliver quality coverage and service at a fair price. We’ll take the time to help you make the best coverage choices that fit your budget. Most importantly, we pledge to be responsible and efficient with every penny you invest in the Herd so we can make sure everyone has protection for a rainy day.​

  • 3.

    We’ll listen to your feedback

    We’re attempting to change the industry by always looking to make things easier for our customers, wherever we can. We’ll accomplish this by never allowing ourselves to be complacent with where we are, and we’ll never ignore a suggestion to improve. We pledge to follow up with our customers on all feedback we receive.

  • 4.

    You’re in the driver’s seat

    Your time is just as valuable as your business. That’s why it’s so important to us to continuously improve our interactions with you. If you tell us something is too confusing, too slow, too anything—we’re on it. We pledge to make every interaction as seamless as possible, and to put you in control.​

  • 5.

    We’ll handle your claims quickly and with care

    Filing a claim can be a hassle, but we’ll make sure to get you back on the road as quickly as possible. We invest in our claims tech, seek to provide a stress-free experience, and train our adjusters to problem solve with you in mind. We pledge to treat your claim with the speed and care that we would our own.​

  • 6.

    You’re always our priority

    We never lose sight of why insurance exists: to protect you and give you peace of mind—even on some of your toughest days. That’s why we make sure we’re a great place to work, because we believe people who like what they do, do it better. We pledge to only hire those who share that same mentality, and to hold them accountable for putting the customer first.​