Manage your Claim

Report your claim online 24-7

Elephant customers have access to an expedited form by logging into your Elephant portal. Follow the claim link for the fast and easy process to File your claim

  • File your claim on the portal
  • Send messages to and from your adjuster directly
  • Share documents and pictures directly and quickly with your Claim adjuster
  • See updates throughout the claim process

Not an Elephant customer? You can still file online with our Simple form

Prefer to call us?
You can report your claim on the phone by calling 844-937-5353
Mon-Fri: 8:00AM-8:00PM, Sat: 9:00AM-6:00PM (Eastern Time)

Need to contact us about an existing claim?

The best channel for Elephant Customers to reach us is through your portal to track your claim progress, and to send messages and documents directly with your Adjuster

Need to speak with us?
All correspondence includes the direct phone number and email address to get directly to your Adjuster.

Not an Elephant Customer?
Please use the phone number or email address provided on all our correspondence to reach your Adjuster. Our standard business hours are Mon-Fri 8:00AM-5:00PM.

Other contact methods

Claims Fax: 804-955-1722
Claims Email:
Claims Mailing Address: PO Box 5205, Glen Allen, VA, 23058