Contact Elephant
To contact a specific department, please see below:
Sales
We are open (Eastern Time)
Monday – Friday: 9:00AM-9:00PM
Saturday: 9:00AM-8:00PM
Sunday: 10:00AM-6:30PM
Customer Service
Manage your policy online anytime.
We are open (Eastern Time):
Monday – Friday – 9:00AM-8:00PM
Saturday – 9:00AM-6:00PM
Sunday – Closed
Claims
You can report your claim online at any time using our simple form.
For new claims, we are open (Eastern Time):
Monday-Friday: 8:00AM-7:00PM
Saturday: 9:00AM-5:30PM
You can report your claim during these hours by calling 844-937-5353.
For existing claims, we are open (Eastern Time):
Monday-Friday: 8:00AM-5:00PM
Claims Fax: 804-955-1722
Claims Email: Claims@elephant.com
Claims Mailing Address: PO Box 5205, Glen Allen, VA. 23058
Homeowners / Renters
To speak to a Sales agent
844-937-5357
For Service or Claims on an existing policy
866-423-8920
Motorcycle
To speak to an agent:
844-937-5361
Mon-Fri: 8:00 AM – 9:00 PM EST
Saturday: 9:00 AM – 6:00 PM EST
Sunday: Closed
Email us
Send your general questions to customerservice@elephant.com. We’ll do our best to respond within 48 business hours.
Your security is important to us.
Please do not include personal or sensitive information in your email. Elephant works hard to protect your privacy. Read our Privacy & Security policy to learn more.
Write to us
Elephant Insurance
Deep Run I
9950 Mayland Dr
Henrico, VA 23233
Send a payment
Elephant Insurance
P.O. Box 75658
Baltimore, MD 21275-5658
Advertising
If you work in advertising sales or have a sponsorship opportunity you would like us to consider; please send an e-mail with your request and contact information to advertising@elephant.com.