To contact a specific department, please see below:
We are open (Eastern Time)
Monday – Friday: 9:00AM-9:00PM
We are open (Eastern Time):
Monday – Friday – 9:00AM-8:00PM
Saturday – 9:00AM-6:00PM
Sunday – Closed
You can report your claim online at any time using our simple form.
For new claims, we are open (Eastern Time):
You can report your claim during these hours by calling 844-937-5353.
For existing claims, we are open (Eastern Time):
Claims Fax: 804-955-1722
Claims Email: Claims@elephant.com
Claims Mailing Address: PO Box 5205, Glen Allen, VA. 23058
Homeowners / Renters
To speak to a Sales agent
For Service or Claims on an existing policy
To speak to an agent:
Mon-Fri: 8:00 AM – 9:00 PM EST
Saturday: 9:00 AM – 6:00 PM EST
Send your general questions to firstname.lastname@example.org. We’ll do our best to respond within 48 business hours.
Your security is important to us.
Please do not include personal or sensitive information in your email. Elephant works hard to protect your privacy. Read our Privacy & Security policy to learn more.
Write to us
Deep Run I
9950 Mayland Dr
Henrico, VA 23233
Send a payment
P.O. Box 75658
Baltimore, MD 21275-5658
If you work in advertising sales or have a sponsorship opportunity you would like us to consider; please send an e-mail with your request and contact information to email@example.com.