Contact Elephant

Manage Your Policy

Easily make changes to your policy 24/7.

Get a Quote

Getting a quote takes just a few minutes.

File a Claim

File your claim online and be on your way.

To contact a specific department, please see below:


Quote online anytime.

We are open (Eastern Time)
Monday – Friday: 9:00AM-9:00PM
Saturday: 9:00AM-8:00PM
Sunday: 10:00AM-6:30PM

Customer Service

Manage your policy online anytime.

We are open (Eastern Time):
Monday – Friday – 9:00AM-8:00PM
Saturday – 9:00AM-6:00PM
Sunday – Closed


You can report your claim online at any time using our simple form.

For new claims, we are open (Eastern Time):
Monday-Friday: 8:00AM-7:00PM
Saturday: 9:00AM-5:30PM
You can report your claim during these hours by calling 844-937-5353.

For existing claims, we are open (Eastern Time):
Monday-Friday: 8:00AM-5:00PM

Claims Fax: 804-955-1722
Claims Email:
Claims Mailing Address: PO Box 5205, Glen Allen, VA. 23058

Homeowners / Renters

To speak to a Sales agent

For Service or Claims on an existing policy


To speak to an agent:

Mon-Fri: 8:00 AM – 9:00 PM EST
Saturday: 9:00 AM – 6:00 PM EST
Sunday: Closed

Click here to file a claim.

Email us

Send your general questions to We’ll do our best to respond within 48 business hours.

Your security is important to us.

Please do not include personal or sensitive information in your email. Elephant works hard to protect your privacy. Read our Privacy & Security policy to learn more.

Write to us

Elephant Insurance
Deep Run I
9950 Mayland Dr
Henrico, VA 23233

Send a payment

Elephant Insurance
P.O. Box 75658
Baltimore, MD 21275-5658


If you work in advertising sales or have a sponsorship opportunity you would like us to consider; please send an e-mail with your request and contact information to