Car insurance claims at Elephant

When the unexpected happens, we have your back.

File a claim

Claims can be filed 24/7 using our online claims filing tool.

Roadside assistance

We’re here to help when you need it the most.

Check on a claim

Tracking the status of your claim is easy with our online tools.

What to do after an accident

These tips will help you and others stay safe at the scene of an accident and gather the information you need to start the claims process.

Getting your car repaired

To make your claims experience as easy as possible Repair Assistance Program facilities are pre-qualified to ensure quality & exceptional standards.

Claims expertise

Knowledgeable agents who work on your behalf to settle your claim as quickly and fairly as possible.

i-car gold badge

Claims contact information

It’s always reassuring to know the status of the situation, and that’s why Elephant keeps you updated on how your auto insurance claim is coming along.

Filing a claim

Claims can be filed 24/7 using our online claims filing tool. A representative will follow up with you after that.

Checking the status of a claim

You can track your claim in your online account!


For new claims, we are available (Eastern Time):
Monday-Friday: 8:00AM-8:00PM
Saturday: 9:00AM-5:30PM

For existing claims, we are available (Eastern Time):
Monday-Friday: 8:00AM-5:00PM

Glass claims can also be filed easily using our online claims filing tool, but if you prefer to file your glass claim over the phone, please contact us at 1-800-413-8860.


When sending emails please include your claim number in the subject line to ensure your correspondence is received and handled by the Claims Specialist handling your file.



Mailing address

PO Box 5205
Glen Allen, VA 23058