Claims at Elephant
When the Unexpected Happens, We Have Your Back
What to do after an accident
These tips will help you and others stay safe at the scene of an accident and gather the information you need to start the claims process.
Getting your car repaired
To make your claims experience as easy as possible Repair Assistance Program facilities are pre-qualified to ensure quality & exceptional standards.
Glass and windshield repairs
Elephant has designed an express glass service to help you immediately resolve any windshield or glass only claim. For glass claims, please contact us at 1-800-413-8860.
Claims expertise
Knowledgeable agents who work on your behalf to settle your claim as quickly and fairly as possible.
Claims Contact Information
It’s always reassuring to know the status of the situation, and that’s why Elephant keeps you updated on how your auto insurance claim is coming along.
Filing a Claim
Claims can be filed 24/7 using our online claims filing tool. A representative will follow up with you after that.
Checking the Status of a Claim
You can track your claim in your online account!
Phone
844-937-5353
For new claims, we are available (Eastern Time):
Monday-Friday: 8:00AM-8:00PM
Saturday: 9:00AM-5:30PM
For existing claims, we are available (Eastern Time):
Monday-Friday: 8:00AM-5:00PM
Fax
804-955-1722
Mailing Address
PO Box 5205
Glen Allen, VA 23058