Claims

Affected by Hurricane Harvey? We hope you’re okay. Call 1-877-218-7865 or click to report a claim.

Auto insurance claims center

24/7 Claims service to get you back on the road.

Phone

Report a claim

Contact Us

Check on a claim

Claims FAQs

Glass Claims

Glass claims

Elephant claims contact information

Auto

You can report a claim to one of our representatives 24/7.

Claims Telephone: 877-218-7865

Claims Fax: 804-955-1722

Claims Email: CustomerService@elephant.com

Claims Mailing Address: PO Box 5005, Glen Allen, VA 23059

Elephant claims is there for you.

Being in an accident is not fun for anyone, but at Elephant, we strive to make the claims process easy and hassle free. We can have you back on the road in no time. Our auto insurance claims department works 24/7 for you. Once you contact us, we take care of the rest.

Reliable Service

Repairs from our network of shops are backed for life.*

More Care. Less Cost.

24/7 Claims service to get you back on the road.

Dependable

Learn more about our roadside assistance program.

*For the duration of vehicle ownership.

What you should do if you get in an accident

It’s important to know the correct actions to take if you are involved in an accident. This informative video provides valuable information needed to be prepared.

Auto Insurance Claims Center

Overview of claims process

Contact Us

Elephant Insurance understands the stress and inconvenience associated with a claim. Our auto insurance claims process is designed to be worry-free.

What to do after an accident

Claims center

These tips will help you and others stay safe at the scene of an accident and gather the information you need to start the claims process.

Getting your car repaired

Repair

To make your claims experience as easy as possible. Repair Assistance Program facilities have been pre-qualified to ensure quality and exceptional standards.

Glass and windshield repairs

Glass Claims

Elephant has designed an express glass service to help you immediately resolve any windshield or glass only claim.

Roadside assistance program

Roadside assistance

If you purchased Roadside Assistance Coverage with your policy call the number listed on your roadside card.

Impact on your premium

Cost

During the twelve months your policy is in force, your rate will not increase due to any claims filed.

Claims appraisers at Elephant Auto Insurance have I-CAR Gold designation

Our latest auto insurance news and articles from Elephant

Elephant cares about making car insurance easy by answering the questions about your policy and other insurance options. From changing your policy, to factors that could impact your insurance rate, stay up-to-date on the latest car insurance news with our collection of car insurance guides and articles.