Elephant Insurance — Company Information
Elephant Insurance is a property and casualty insurance company headquartered in Richmond, Virginia. It offers auto, home, motorcycle, and life insurance to customers in Georgia, Illinois, Indiana, Maryland, Ohio, Tennessee, Texas, and Virginia.
Elephant Insurance is proud to be included on the America’s Best Customer Service in Financial Services 2026 list, published by USA TODAY. This annual award recognizes financial services companies, including auto insurers, that consistently set high standards for customer service excellence. More than 31,000 U.S. customers’ experiences with more than 2,500 financial services providers were evaluated, with 500 top companies selected. This recognition highlights Elephant’s ongoing commitment to delivering outstanding care and protection to its customers nationwide.
Elephant was also listed as a Forbes America’s Best Insurance Companies 2023. Forbes partnered with Statista to survey over 15,000 U.S. customers of more than 3,300 U.S. insurance companies to create the rankings. Participants rated their insurance providers in terms of their overall satisfaction and whether they would recommend them to family and friends.
Elephant is rated in the excellent range on Trustpilot.
Elephant has been certified as a Great Place to Work in 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024 and 2025.
Richmond Times Dispatch/Richmond SHRM Top Workplace: 2010, 2011, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2022, 2023, 2024 and 2025.
During the COVID-19 pandemic, Elephant was one of the first Virginia companies to confirm that employees would work from home until at least through July 2021.
Company headquarters are located at 8801 Park Central Drive, Richmond, VA 23227. Phone is 855-ELEPHANT or 855-353-7426.
History
Elephant Insurance began offering auto insurance policies to drivers in the Commonwealth of Virginia in 2009. The company expanded to Maryland, Illinois, and Texas in 2012, followed by launches in the Indiana and Tennessee markets in 2016. Ohio was added to its footprint in 2020, with Georgia following in February 2021. In January 2026, Elephant joined the portfolio of companies owned by private equity firm J.C. Flowers & Co.
A direct-to-consumer carrier provides access to insurance through an online application process. Pricing and underwriting of the policy are conducted through the consumer’s interaction with the online quote journey. If preferred, the consumer can also speak with a licensed agent to buy or service an auto insurance policy.
Andrew Rose founded Elephant Insurance and served as its CEO until 2012, when he departed to become President and CEO of Compare.com, a comparison-shopping website and subsidiary of Elephant’s founding company, Admiral Group. Kevin Chidwick, former Group Finance Director at Admiral Group and CEO of Confused.com, succeeded Rose and led Elephant from 2012 to 2017. Following Chidwick’s departure, Admiral Group co-founder and former CEO Henry Engelhardt served as interim CEO. Alberto Schiavon, a native of Italy, was appointed CEO in 2017 after five years with Admiral Group and continues to lead Elephant Insurance today.
Sponsorships/charitable giving
Elephant is engaged and active in the communities it serves and continuously looks for more ways to contribute to important community issues. As an auto insurance provider, Elephant ties many of its charitable partnerships to road safety and driver-centric causes. For example, a benefitting organization includes Project Yellow Light. For many years, Elephant has also supported sports organizations in its hometown including the Richmond Flying Squirrels (MiLB) and the Richmond Kickers (USL).
Employment
Elephant Insurance currently employs over 400 employees. In March 2020, employees transitioned to a fully remote workplace.
Services
Elephant Insurance Services is a direct-to-consumer insurance company that offers auto, home, motorcycle, and life products to customers in Georgie, Indiana, Illinois, Maryland, Ohio, Tennessee, Texas and Virginia. The company provides property insurance, such as homeowners insurance, renters insurance, and condo insurance; and other insurances, including motorcycle and life insurance.
Culture
The company is known for its supportive, fun culture following its founding company’s motto, “If you like what you do, you’ll do it better.” Popular monthly team-based and company-wide “fun” activities lend to Elephant’s culture of community and connection. Elephant has been named a Top Workplace in Richmond for 14 years.
Awards
Awards won by the Elephant Insurance Services include:
- USA Today’s America’s Best Customer Service in Financial Services 2026
- Forbes America’s Best Insurance Companies 2023
- 2017-2018, 2019-2020, 2021, 2022, 2023, 2024, 2025 Great Place to Work Certified
- 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2022, 2023, 2024, 2025 Top Workplace, Richmond Times Dispatch
- 2019, 2020 Style Weekly’s Best of Richmond, Readers’ Choice Award
- 2014 Stevie Award bronze medal for Sales and Customer Service
- 2011 Achievers 50 Most Engaged Workplaces Award
- 2011 Best places to work in Virginia
NAIC Score
Elephant is proud to share its strong 2024 National Complaint Index score from the National Association of Insurance Commissioners (NAIC). Our rating for Private Passenger Policy Types—car insurance for personal vehicles—was better than expected in the market. In simple terms, this means Elephant receives fewer complaints than what’s expected from the typical auto insurance company, a distinction that reflects our commitment to customer satisfaction and service.
Why the Private Passenger Score Matters Most
Elephant’s NAIC Private Passenger Complaint Index score is the most meaningful measure of our performance. It’s the apples-to-apples comparison of our share of auto insurance complaints (relative to our premium volume) with auto insurance complaints at other companies. And auto insurance is the only insurance we sell and service.
By contrast, the NAIC “All Policy Types” score, sometimes used by auto insurance review sites, includes every line of insurance sold in the U.S., even those Elephant doesn’t write. But different lines of insurance have different numbers of claims. For example, auto claims (and associated complaints) tend to be more common than homeowner’s claims. Thus, the “All Policy Types” score leads to an artificially better score for multi-line insurers because much of their business is in types of insurance with fewer complaints.
In simple terms: Our NAIC Private Passenger score reflects how customers experience the product we provide, while the NAIC All Policy score magnifies results by comparing us to markets we don’t participate in.