How is Elephant different from other insurance companies?

how is elephant insurance different

At Elephant, it’s not just our name that sets us apart from other insurance companies. We believe our core values of transparency, control, and value make us different. Those values allow us to put our customers at the center of all we do to deliver exceptional auto insurance with features and benefits that make sense for today’s drivers.

Elephant’s core values

Transparency

Elephant gives you the right tools so you can choose the right protection. We’re committed to helping you feel confident in your auto insurance choices by laying out your options in a way that makes sense — jargon-free and to the point.

Control

We make sure you’re in the driver’s seat, which basically makes us your ultimate co-pilot. With resources like a simple quote journey, navigable online account, and an easy claims photo app, your insurance feels more like a support system instead of a hassle.

Value

Our customized pricing allows us to deliver quality coverage and service at a fair price. And whether you’re insuring multiple vehicles, bundling your homeowners and auto insurance policy, or insuring a good student — we have a discount for you.

Quality customer experience

Over our ten years as a company, we’ve moved more and more into the digital realm with features like online account access, direct chat with an agent, and a simple-to-use claims photo app. That said, we still know that speaking with an agent on the phone can be the personal touch that makes all the difference. We promise we’ll never leave you alone to figure out what your needs are, and we’ll always lay your options in a way that makes sense—jargon-free and to the point. Whether you’re shopping for a new policy, or need help adding a driver to your policy, our staff is just a phone call away, so they can give you the right coverage at the right price.

An easy claims filing process

We know car insurance is frankly an unusual product–you have to have it, but you hope you never have to use it. If you ever need to file a claim, our expert claims staff will walk you through the process and keep you updated every step of the way. And for the more independent minded, that easy claims photo app we mentioned makes filing claims a snap. It allows you to submit claims information electronically, so you don’t have to meet with a field appraiser.

Discounts that make sense

Insurance just isn’t an exciting product to shop for, let alone to have to pay for. That’s why we offer discounts that fit your lifestyle and can save you up to 53%*.

  • Multi-Car Discount: More cars in your household? That means bigger savings for you and your family. The more you insure, the more you deserve to save.
  • Online Discount: This might be the easiest way you’ll ever save on car insurance. If you purchase your insurance online, we’ll pass even more savings onto your premium.
  • Multi-Policy Discount: At Elephant, you can bundle your auto policy to additional insurance policies, like homeowners or renters. Getting all of your insurance through Elephant can help save you time and money, and it also provides you with big savings, thanks to the multi-policy discount.
  • Work From Home Discount: Don’t really have a commute anymore? Don’t pay like you do. At Elephant, we think when you drive less, you should pay less.

Learn more about all of the discounts Elephant offers!

Backed by a trusted global organization

For many, a strong and reliable brand is important when it comes to picking an insurance company. Elephant is part of The Admiral Group, a FTSE (Financial Times Stock Exchange) 100 company that’s one of the U.K.’s leading insurers. In fact, Admiral operates in eight countries and serves more than 7.6 million drivers worldwide.

Just like Admiral, our main priority is our customers. It’s ingrained in our company culture. We’ve shaped our company around listening to our customers when they have feedback and making rapid changes to our systems and processes to make their lives easier.

Roadside assistance when you need it

An Elephant policy doesn’t just provide the money needed to fix damages — we’re with you every step of the way on every drive you take, and we’re ready to help out wherever we can. With Elephant’s Roadside Assistance coverage, you’re protected 24 hours a day, 7 days a week with the following services: towing, flat tire change, battery jump start, emergency fuel and fluid delivery, locksmith services, and much more.

We’re a direct-to-consumer (DTC) insurance provider

What if we told you that not all insurance companies are created equally? And that there are huge differences between the old school insurance companies and the tech-savvy ones like Elephant? Elephant is a direct-to-consumer (DTC) insurance provider, which comes with a whole slew of additional benefits.

What is direct-to-consumer insurance?

Every day, you can accomplish so much with just a few touches on our digital devices: take a college class, order in dinner, or even buy a car and have it delivered right to your front door. So why shouldn’t you be able to buy insurance from the comfort of your couch or kitchen table at any hour of the day?

Once upon a time, you had to carve time out of your day to make an appointment, drive to the agent’s office, review your needs, and finally decide on a policy. Today’s DTC insurance providers change all that, starting by removing the middleman. They put you in charge of your insurance needs when it’s most convenient.

Agents are always available by email, chat, and phone to walk you through the process and match you to the right policy. In minutes, you can have insurance that meets your life needs right now. And as your life changes (like maybe getting married or buying a house or adding a teen driver) you can go right back to the DTC provider and update your policy. It’s that simple.

By streamlining the process and getting rid of brick-and-mortar offices, direct-to-consumer providers focus on just one thing—offering great insurance products at lower costs.

An easier way to buy insurance

Two things everyone knows about insurance: you need it, and you hope never to use it. Some of us would opt for a root canal over going to an agent’s office to buy a policy or suffer through the claims process when something happens.

Here’s where direct-to-consumer providers (including Elephant) step in and make a difference. When you visit their websites, you can click around to explore different policies, or find out what you’ll need to do if you ever have to file a claim. You’ll be pleasantly surprised not to find a bunch of intimidating jargon, helping you easily understand what’s offered and find what you need. When you’re ready, plug in a few basic numbers and information; you’ll get a real quote in seconds.

If you have questions, you can reach out by email, chat, or phone. You’ll get an agent on the spot, who can give you real-time information you need to make the best decision. It’s one-on-one, so it’s always personal. And, by getting rid of the agent offices, DTC insurance agencies also got rid of pressures to buy something that’s not right for you. Eliminating commissions means seasoned agents listen and focus on what you need – rather than trying to sell you something you don’t.

Everything is at your fingertips

Direct-to-consumer insurance providers put you in control. Once you’re a customer, your online account is available 24/7, so you can take care of things on your schedule. Online account access lets you:

  • Increase or decrease coverage limit amounts: As your needs change, adjust your coverage to match where your life is right now.
  • Add or remove someone from your policy: New driver in the house? Change your policy with a few clicks.
  • Update your information: Change information like your address with just a few keystrokes. It’s just as easy to update any personal information.
  • Add or remove vehicles from your policy: Don’t worry about stopping by an agent’s office on your way home with a new car. Go online to add that vehicle to your policy.
  • Manage billing: Make sure you’re paying for your policy how and when you want.

Direct-to-consumer insurance providers are always open

It’s impossible to predict all of life’s twists and turns, but that’s what the insurance business is all about. When something goes wrong, you can always speak to an agent at a direct-to-consumer provider. You don’t have to wait for your agent to be in the office and have time to return your message.

Here at Elephant, you’ll find step-by-step directions on filing your claim with an agent, and you’ll never be handed off to an impersonal claims adjustor. Our claims phone app makes it even easier — you can take photos to accompany your claim and easily upload them, avoiding the hassle of squeezing in a meeting with a field appraiser.

Direct-to-consumer providers offer one-stop shopping

Whether you’re buying insurance for the first time or switching after decades with an old school carrier, you’ll never find an easier experience – with significant cost savings to boot. The simplest way to get a quote from your DTC provider is to visit them online. At Elephant, you’ll even get a 12 percent discount if you do just that for car insurance – and more discounts the more cars you add to your policy!

Alright, but what’s with the name Elephant?

Elephant may seem like an unusual name for an insurance company, but actually, we think it’s a pretty great fit. We think the qualities of an elephant perfectly match how we do business and approach insurance. Elephants are big, strong, and built to last. At the same time, they’re kind, caring, and look out for their herd.

When you insure with Elephant, you become part of our Herd. We’re big enough to matter, but small enough to care. If you’re interested in joining The Herd and seeing how much you can save on your insurance, get started with a quote today.

*Insurance provided by Elephant Insurance Company and its partners. Products, prices, and discounts vary by state and eligibility requirements.
This article is intended for informational purposes only. It does not replace or modify the information contained in your insurance policy.

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