Contact

Contact us

Whether you’re shopping for an auto quote, or looking to make adjustments to your current policy, Elephant is here to help. Give us a call at 1-855-ELEPHANT during the times that are listed below, or login to your myElephant account at anytime, day or night.

To speak with a licensed sales agent:

1-855-ELEPHANT
We are open (Eastern Time)
Monday – Friday - 8:00AM-10:00PM
Saturday - 9:00AM-8:00PM
Sunday - 11:00AM-7:00PM

Quote online anytime

Customer Service

We are open (Eastern Time):
Monday – Friday - 8:00AM-9:00PM
Saturday - 9:00AM-5:30PM
Sunday - Closed
Manage your policy online at myElephant

Claims

You can report your claim online at any time using our simple form. If you prefer, you can also report your claim over the phone with one of our agents and it’ll only takes a few minutes to get started: 844-937-5353.
Claims Fax: 804-955-1722
Claims Email: Claims@elephant.com
Claims Mailing Address: PO Box 5205, Glen Allen, VA. 23058

Home/Rent

To speak with a Claims agent
866-621-4823

To speak with a Service agent
866-423-8920

To speak with a Sales agent
844-937-5357

Motorcycle

To speak to an agent:
844-937-5361

Mon-Fri: 8:00 AM – 9:00 PM EST
Saturday: 9:00 AM – 6:00 PM EST
Sunday: Closed

Click here to file a claim.

Umbrella

To speak to an agent:
855-756-7869

Mon-Fri: 8:00 AM – 9:00 PM EST

Click here to file a claim.

Email us

Send your general questions to customerservice@elephant.com. We’ll do our best to respond within 48 business hours.

Your security is important to us.

Please do not include personal or sensitive information in your email. Elephant works hard to protect your privacy. Read our Privacy & Security policy to learn more.

Write to us

Elephant Insurance
Deep Run I
9950 Mayland Dr
Henrico, VA 23233

Send a payment

Elephant Insurance
P.O. Box 75658
Baltimore, MD 21275-5658

Advertising

If you work in advertising sales or have a sponsorship opportunity you would like us to consider; please send an e-mail with your request and contact information to advertising@elephant.com.